Retail would be great if it wasn't for the customers. Mind you ... certainly doesn't pay the bills though.
Retail is great because of the customers! Chatting to new people all the time and helping them with ideas and what to purchase to achieve what they want is really interesting and rewarding. The bills bit is a problem though.
It is obviously going to be more difficult to help a total 40K or WHFB fanboy who hangs out on forums with GW stuff when you are a rep who is new to the hobby but they probably help out all the kids, very casual gamers and people who are new to the hobby just fine. Promoting the over friendly aspect is probably to try and make things easier in a hobby which may attract a few that need a more social person to draw them into something. If you know exactly what you want you don't really need a sales rep... all you need is someone behind the counter to take your money or a button on a website to click on
I tend to just walk right on past GW stores when I am in perth for exactly that reason. I know what all of their products are so there is no chance I will see much new..... nothing that makes it worth squeezing into a store full of people half my age or less anyway....... do tend to look at other hobby and gaming stores though as they often have products in stock that I haven't seen before.
Miniature Painting Efforts
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